Last Updated: October 10, 2026
Order Processing
Orders are typically processed within 1–2 business days. Once your order ships, you will receive a shipping confirmation email with tracking information.
Delivery timelines are estimates only and are not guaranteed. Carrier delays and circumstances outside of True Pet Kitchens’ control may affect delivery timing.
Standard Shipping
Shelf-stable products ship within the United States at a flat rate based on your shipping address:
- California: $7 flat-rate shipping
- Outside California: $12.95 flat-rate shipping
- Orders over $75: free standard shipping, excluding products that require special shipping arrangements (see below)
Eligible products may include treats, toppers, chews, wellness products, and other shelf-stable items. Larger orders may ship in more than one package; if so, tracking information will be provided for each shipment.
Farmer’s Market Pick-Up
Local customers can choose Farmer’s Market Pick-Up at checkout and collect their order at one of our farmers market locations. There is no shipping charge for pick-up orders.
Frozen Balanced Food
Frozen Balanced Food shipping is charged separately and is not eligible for the free-shipping threshold.
- 8-pack: $12 shipping
- 16-pack: $24 shipping
- 24-pack: $36 shipping
Heat-Sensitive Products and Expedited Shipping
Our salmon, albacore, sardine, and frozen food products are heat sensitive. Orders containing these products that ship outside California must use expedited shipping, and the expedited shipping charge is calculated at checkout. These products are not eligible for free shipping.
CBD Shipping Restrictions
Due to state regulations, CBD products and CBD bundles cannot be shipped to Idaho, Colorado, or Wyoming. Orders containing restricted CBD products may be canceled or adjusted if the shipping destination is in a restricted state.
Tracking and Shipping Issues
If you have not received tracking information within three business days of placing your order, please contact us at info@truepetkitchens.com.
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging, when applicable, so we can help resolve the issue.