Last Updated: October 6, 2026
We want you and your pet to be happy with every True Pet Kitchens order. If something is not right, please contact us and we will do our best to help.
Return Eligibility
Unopened, unused, shelf-stable products in their original packaging may be eligible for return within 15 days of delivery.
Because our products are consumable pet food and wellness products, opened or used items cannot be returned or exchanged. This protects the safety and quality of products we provide to every customer.
Frozen products, clearance items, and final-sale items are not eligible for return unless the item arrived damaged, defective, or incorrect.
How to Request a Return
To request a return, email info@truepetkitchens.com with:
- Your order number
- The item(s) you would like to return
- The reason for your return
If your return is approved, we will provide return instructions. Please do not send items back without approval.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or is missing an item, contact us at info@truepetkitchens.com within 7 days of delivery. Please include your order number and photos of the item and packaging, if applicable.
For eligible issues caused by our error, we will provide a replacement, store credit, or refund, as appropriate. You will not be responsible for return shipping for approved damaged, incorrect, or missing-item claims.
Refunds
Once an approved return is received and inspected, or an eligible issue is confirmed, refunds will be issued to the original payment method. Depending on your bank or card issuer, refunds typically appear within 5–7 business days.
Original shipping charges are non-refundable for standard returns. Shipping charges will be refunded when the issue was caused by our error.
For questions about a return or refund, please contact info@truepetkitchens.com.